Legal

Privacy Policy

Last updated: 3 July 2026

This Privacy Policy explains how Bcom Services Pty Ltd (ABN 92 636 893 108), trading as bcom×ai ("we", "us", "our"), collects, uses, discloses and protects your personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that you provide to us directly, and information generated through your interactions with us. This may include:

Contact details — name, business name, email address, phone number;
Information you provide when you enquire about, scope or engage our services;
Business and operational information shared with us during an AI governance assessment or AIMS implementation engagement;
Correspondence and records of communications with us;
Technical data automatically collected when you visit our website (such as IP address, browser type and pages visited).

2. How we use your information

We use personal information to:

Respond to enquiries and provide the services you request;
Deliver, manage and improve our AI governance and AIMS implementation services;
Communicate with you about your engagement and relevant updates;
Meet our legal, regulatory and contractual obligations.

3. Disclosure of your information

We do not sell your personal information. We may disclose it to trusted service providers who assist us in operating our business (for example, IT and communications providers), and where required or authorised by law. Where we engage third parties, we take reasonable steps to ensure they handle your information consistently with the APPs.

4. Confidentiality of engagement information

Information you share with us during a governance assessment or implementation engagement is treated as confidential and is used only for the purpose of delivering that engagement, unless you provide consent otherwise or disclosure is required by law.

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.

7. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings; disabling them may affect some website functionality.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.

10. Contact us

For privacy enquiries, access requests or complaints, contact:
Bcom Services Pty Ltd (bcom×ai)
Email: support@bcomservices.com
Phone: 07 3041 8993

This Privacy Policy is provided as a general statement of our privacy practices and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional to ensure it fully reflects your specific obligations.